General FAQ & Refund Policy


Giftr is an online gift marketplace that connects gift vendors to gift seekers like yourself! 



I can't find a gift I'm looking for. What can I do?
Chat with us and our team will assist you to find the perfect gift!


The vendor does not deliver to my area. What do I do?
Fret not! Chat with us and our team will assist you to find the similar gift on our store that's available in your area, or if not find you the closest match possible!




Are the prices sold on Giftr same as the prices sold at vendor's stores?

Absolutely! For items that are on our marketplaces (sold and fulfilled by vendor), we assure that the prices are the same as sold by vendors themselves. (Note: not applicable for item sold and fulfilled by Giftr)


Why are some of the prices fulfilled and sold by vendor different from the prices sold on the vendor's stores?
This is because our prices are inclusive of delivery to the areas / zones you have selected. Nevertheless, the total amount will sum up to be the same. (Note: not applicable for item sold and fulfilled by Giftr)


What are the payment methods available?
Our default payment method is PayPal, which is a worldwide secured online payment system.


I don't have online banking / credit card. Can I deposit cash into your account?
Yes you may! However, do chat with our team for further assistance.



Orders can only be canceled/refunded if the item is not yet in production / not been prepared and not shipped out. A SGD5 processing fee will be imposed for all cancellations due to change in decision.

Strictly no refund / cancellation allowed 48 hours before as items are made to order specially for you. If the item has been processed for you, no refund is possible.

Changes of card message to an order can only be made min. 48 hours in advance provided the item has not been processed / shipped out.

Any damages to the item must be flagged to Giftr team within 24 hours upon successful delivery.

If a gift is damaged during shipping, vendor will be responsible to replace the same item. In the event an item is not available, we will replace an item with similar value from the same vendor. 

Refund for local banks will be made within 3-5 working days and refund to credit card / Paypal will take 7-14 working days.